Terms and Conditions
Effective Date
16th October 2026
Welcome to SSHIVAURA.
These Terms & Conditions govern your access to and use of the SSHIVAURA website and any products, services, enquiries or transactions made through it.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
Last Updated: 16th October 2026
1. About SSHIVAURA
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to gain unauthorised access to our systems
- Interfere with website security or functionality
- Copy or misuse our content without permission
- Upload malicious software or harmful material
- Misrepresent your identity
- Use the website in a manner that may harm SSHIVAURA or other users
We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated.
2. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to gain unauthorised access to our systems
- Interfere with website security or functionality
- Copy or misuse our content without permission
- Upload malicious software or harmful material
- Misrepresent your identity
- Use the website in a manner that may harm SSHIVAURA or other users
We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate and current.
However:
- Product colours may vary slightly from photographs depending on your device or screen.
- Packaging may change from time to time.
- Product availability may vary.
- Certain products may be subject to limited availability.
- Images are intended for representation and may not always reflect every packaging variation.
The actual product label and packaging supplied with a product should be referred to for product-specific information.
4. Food, Ingredients and Allergens
SSHIVAURA offers food and gourmet products that may contain or come into contact with ingredients including nuts, dairy, gluten, seeds, spices or other allergens.
Customers are responsible for reviewing the product packaging, ingredient information, allergen declarations, nutritional information and applicable usage or storage instructions before consumption.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before purchasing or consuming a product.
5. Product Prices
Prices displayed on the website are subject to change without prior notice.
Where online purchasing is available, applicable taxes, delivery charges and other charges, if any, will be displayed or communicated before order confirmation.
We reserve the right to correct pricing or product information errors. If an order has been placed based on a clear pricing or information error, we may contact the customer before fulfilling the order.
6. Orders
Where online ordering is available:
Submitting an order constitutes a request to purchase the selected products.
An order will be considered accepted only when SSHIVAURA confirms the order, subject to product availability, payment confirmation and other applicable conditions.
We reserve the right to cancel or decline an order where:
- A product is unavailable
- Payment cannot be verified
- There is an obvious pricing or listing error
- Delivery cannot reasonably be completed
- We reasonably suspect fraudulent or unauthorised activity
- Required information has not been provided
If an accepted order is cancelled by us, any eligible amount paid will be refunded through the applicable payment method or process.
7. Payment
Where online payment is available, payments may be processed through third-party payment service providers.
You agree to provide accurate and valid payment information.
SSHIVAURA does not request sensitive banking credentials, passwords or OTPs through unsolicited communications.
Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
8. Delivery
Delivery availability, timelines and charges may vary depending on the delivery location and product.
Estimated delivery timelines are indicative unless specifically stated otherwise.
Customers are responsible for providing accurate delivery details.
SSHIVAURA will not be responsible for delays caused by circumstances outside our reasonable control, including natural events, transport disruptions, incorrect delivery information, public restrictions or other force majeure circumstances.
9. Returns, Exchanges and Refunds
We want every SSHIVAURA purchase to reach you in the expected condition.
For food and consumable products, return or exchange eligibility may be restricted because of their nature, shelf life and food-safety considerations.
However, if a product is:
- Damaged during delivery
- Incorrectly delivered
- Defective
- Significantly different from the product ordered
please contact us as soon as reasonably possible with your order details and supporting photographs, where applicable.
Any return, replacement or refund will be handled in accordance with our applicable Return & Refund Policy and consumer protection laws.
Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.
For e-commerce businesses, Indian consumer-protection rules include requirements concerning product disclosures, refunds, grievance mechanisms and unfair trade practices.
10. Offers and Promotions
From time to time, SSHIVAURA may offer promotional campaigns, discounts, launch offers or other benefits.
Each offer may have separate terms relating to:
- Validity period
- Eligible products
- Minimum purchase value
- Usage limits
- Customer eligibility
- Other applicable conditions
Unless expressly stated otherwise, promotional offers cannot be combined with other offers.
SSHIVAURA reserves the right to modify or withdraw an offer where permitted by applicable law.
11. Corporate & Festive Gifting
Corporate and bulk gifting orders may be subject to separate pricing, minimum quantities, customisation requirements, payment terms, production timelines and delivery arrangements.
Such orders may be confirmed separately by SSHIVAURA.
For customised or personalised products, changes or cancellations may be subject to the agreed order terms.
12. Intellectual Property
All content on the SSHIVAURA website, including:
- Logo
- Brand name
- Product photography
- Graphics
- Text
- Illustrations
- Videos
- Designs
- Website layout
- Trademarks and other brand assets
is owned by or licensed to SSHIVAURA, unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our content without prior written permission.
13. User-Submitted Content
If you submit reviews, photographs, testimonials, feedback or other content to SSHIVAURA, you confirm that:
- You have the right to submit the content
- The content does not infringe another person’s rights
- The content is not unlawful, misleading, defamatory or harmful
Where you provide appropriate permission or where permitted by applicable law, SSHIVAURA may use such content for legitimate business, marketing or communication purposes.
14. Third-Party Services and Links
The website may use or link to third-party services, including payment providers, analytics platforms, social media services, delivery partners and other technology providers.
SSHIVAURA does not control the policies or practices of such third parties and is not responsible for their independent acts or omissions.
Your use of third-party services may be governed by their own terms and policies.
15. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from viruses or other harmful components
- Compatible with every device or browser
We may temporarily suspend or modify website functionality for maintenance, security, upgrades or other operational reasons.
16. Disclaimer
Information provided on the website is intended for general informational and commercial purposes.
Product information should always be checked against the actual packaging and applicable manufacturer information.
SSHIVAURA does not provide medical advice through its product listings or website content. Health and wellness products should be used in accordance with the product label and appropriate professional advice where required.
17. Limitation of Liability
To the maximum extent permitted by applicable law, SSHIVAURA shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such limitation is not legally permitted.
Nothing in these Terms limits any liability or consumer right that cannot lawfully be limited or excluded.
18. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold SSHIVAURA, its employees, representatives and service providers harmless from claims, losses or liabilities arising from:
- Your unlawful use of the website
- Your violation of these Terms
- Your infringement of third-party rights
- Information or content submitted by you
19. Changes to These Terms
SSHIVAURA may update these Terms & Conditions from time to time.
Changes will become effective when the revised Terms are published on the website, unless otherwise stated.Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms or the use of the website shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra.
21. Grievance Redressal
If you have a complaint, concern or issue relating to our products, services, orders or website, please contact us first so that we can try to resolve the matter promptly.
Email: info@sshivaura.com
Phone: +91 976 345 5115
Business Address:
Shop No. 1727/1, Sr.no 261/1/7
Baner Road, Near Hotel Bhairavi & Panchkrushi Bhavan Baner Haveli,
Pune, Maharashtra 411045
Where applicable to the website’s e-commerce operations, the Consumer Protection (E-Commerce) Rules provide for a grievance officer and specified complaint-handling requirements.