Privacy Policy
Effective Date
16th October 2026
At SSHIVAURA, we value your trust and respect your privacy. This Privacy Policy explains how SSHIVAURA collects, uses, stores and protects information when you visit our website, interact with us online, make an enquiry, purchase our products, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 16th October 2026
1. Who We Are
SSHIVAURA is a gourmet and fine-food destination offering premium dry fruits and nuts, gourmet and international delicacies, savouries, spices, health and wellness products, and festive and corporate gifting.
For the purposes of this Privacy Policy, “SSHIVAURA”, “we”, “us” or “our” refers to the entity operating the SSHIVAURA business and website.
Registered/Business Address: Shop No. 7/8, Laxman Park, Baner Road, Opp. Bhairavee Hotel, Sanewadi, Aundh, Pune, Maharashtra.
Email: info@sshivaura.com
Phone: 976 345 5115
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Information you provide directly
- Name
- Mobile number
- Email address
- Billing and delivery address
- Information submitted through enquiry or contact forms
- Order and purchase information
- Information provided for gifting or corporate enquiries
- Communications you have with our customer support team
Payment information
Where online payments are enabled, payments may be processed through third-party payment service providers.
We may receive information necessary to confirm or process your payment, but payment card or banking credentials may be handled directly by the relevant payment service provider in accordance with its own policies.
Information collected automatically
When you browse our website, certain technical information may be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Approximate usage information
- Date and time of visits
- Referring website or source
3. How We Use Your Information
We may use your information to:
- Respond to your enquiries and requests
- Process and fulfil orders
- Arrange delivery of products
- Process payments and transactions
- Provide customer support
- Communicate with you regarding your orders
- Provide information about our products and services
- Send promotional or marketing communications where permitted
- Understand website usage and improve our website
- Personalise your experience
- Manage corporate and festive gifting enquiries
- Prevent fraud, misuse or unauthorised activity
- Maintain business, transaction and accounting records
- Comply with applicable legal and regulatory requirements
We aim to collect and use personal information only for legitimate and specified purposes and only to the extent reasonably necessary for those purposes. The DPDP Act establishes principles around lawful processing, notice, consent, security safeguards and appropriate retention of personal data.
4. Consent and Your Choices
Where we rely on your consent to process personal data, we will seek consent through appropriate and clear means.
You may withdraw consent where consent is the basis for processing. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, and certain information may continue to be retained where required by law or necessary for legitimate business or transaction-related purposes.
You may also choose not to provide certain information. However, doing so may mean that we are unable to provide particular products, services or features.
5. Marketing Communications
If you choose to receive communications from us, we may contact you through:
- SMS
- Phone
- Other communication channels you have provided
These communications may include new product announcements, offers, festive collections, gifting solutions, store updates and other SSHIVAURA information.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication, where available.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Understand website traffic and usage
- Improve website performance
- Measure marketing effectiveness
- Support relevant advertising, where applicable
You may manage or disable cookies through your browser settings. Certain website features may not function correctly if essential cookies are disabled.
Where third-party analytics, advertising or similar services are used, those providers may process information in accordance with their respective privacy policies.
7. Sharing of Information
We may share information with trusted service providers where reasonably necessary to operate our business, including:
- Payment processors
- Delivery and logistics partners
- Website hosting and technology providers
- Analytics providers
- Marketing and communication service providers
- Customer support platforms
- Professional advisers
- Government or regulatory authorities where legally required
We do not intend to sell your personal data as a commercial commodity.
Service providers receiving personal information from us are expected to process it only for the relevant business purpose and in accordance with applicable requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where a personal data breach occurs, we will take appropriate steps in accordance with applicable law and regulatory requirements. The DPDP Act requires Data Fiduciaries to implement reasonable security safeguards and provides for breach-related obligations.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes, enforcing agreements and complying with legal or regulatory obligations.
Where information is no longer required and there is no legal reason to retain it, we will take appropriate steps to delete or anonymise it.
The DPDP Act also provides for erasure when the specified purpose is no longer being served, subject to legally required retention.
10. Your Rights
Subject to applicable law and the relevant commencement of applicable provisions, you may have rights relating to your personal data, including:
- Requesting information about personal data being processed
- Requesting correction or updating of inaccurate information
- Requesting erasure of personal data where applicable
- Withdrawing consent where consent is the basis of processing
- Raising a grievance regarding the processing of your personal data
- Exercising other rights available under applicable data protection law
The DPDP Act specifically provides for rights relating to access to information, correction, updating, erasure and grievance redressal. MeitY
To exercise a privacy-related request, contact us at: Email: info@sshivaura.com
We may need to verify your identity before processing certain requests.
11. Children's Privacy
Our website is intended for general audiences.
We do not knowingly seek to collect personal data from children in circumstances where parental or guardian consent is required under applicable law.
Where applicable, we will take steps required by law concerning the processing of children’s personal data. The DPDP Act contains specific requirements relating to children’s data, including verifiable parental consent in applicable circumstances.
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services or other external services. We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.
Any updated version will be published on this page with the revised “Last Updated” date.
14. Contact Us
For questions, concerns or requests relating to this Privacy Policy, please contact:
SSHIVAURA
Shop No. 7/8, Laxman Park,
Baner Road, Opp. Bhairavee Hotel,
Sanewadi, Aundh, Pune, Maharashtra.
Email: info@sshivaura.com
Phone: +91 976 345 5115