REFUND & RETURN POLICY
Effective Date
16th October 2026
At SSHIVAURA, we take care in selecting, preparing and delivering every product that reaches you. If your order arrives damaged, incorrect or with a genuine quality issue, we are here to make it right.
This Refund & Return Policy explains when a return, replacement or refund may be available for purchases made through the SSHIVAURA website.
Last Updated: 16th October 2026
1. When Can I Request a Return or Refund?
You may contact us if you receive a product that is:
- Damaged during delivery
- Incorrect or different from what you ordered
- Defective or faulty
- Expired
- Tampered with or received with compromised packaging
- Significantly different from the product description or order placed
All claims are subject to verification by the SSHIVAURA team.
2. Food & Consumable Products
As SSHIVAURA offers food and consumable products, we maintain strict standards for hygiene, freshness and food safety.
For this reason, opened, partially consumed or used food products are generally not eligible for return or exchange, unless the product has a genuine quality, safety, damage or fulfilment issue.
Products that have been opened or consumed may be reviewed on a case-by-case basis where a genuine product issue is reported.
Nothing in this policy is intended to restrict any consumer right or remedy available under applicable law.
3. Change of Mind
Returns are generally not accepted simply because a customer has changed their mind, ordered the wrong product, or no longer requires the product, particularly where the product is food or another consumable item.
We encourage you to review the product information, quantity and order details carefully before completing your purchase.
4. Reporting a Damaged or Incorrect Order
If your order arrives damaged, incorrect or with a quality concern, please contact us as soon as reasonably possible after delivery.
For faster resolution, please provide:
- Order number
- Name and contact details
- Name of the product
- Description of the issue
- Clear photographs of the product
- Photographs of the outer packaging
- Batch number and expiry/best-before details, where applicable
- Video of the unboxing, if available
An unboxing video is recommended, particularly for claims involving damaged, missing or tampered products, as it helps us investigate the issue more efficiently.
WhatsApp/Phone: +91 9763455115
5. Verification Process
Once we receive your request, our team will review the details and may request additional information or photographs.
Where necessary, the product may need to be returned for inspection. After verification, SSHIVAURA may offer an appropriate resolution, which may include:
Replacement
A replacement product may be provided, subject to availability.
Refund
Where a refund is approved, the eligible amount will be refunded through the applicable payment method.
Store Credit
Where appropriate and agreed with the customer, SSHIVAURA may offer store credit instead of a refund.
The final resolution will depend on the nature of the issue and the applicable circumstances.
6. Refund Process
Once your refund has been approved, we will initiate the refund through the applicable payment/payment-gateway process. The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider or payment service provider.
SSHIVAURA does not control the processing time of external financial institutions.
If you have not received an approved refund within the expected processing period, please contact us with your order details.
7. Cancellation of Orders
Orders may be cancelled before they are dispatched, subject to the order status. Once an order has been dispatched, cancellation may no longer be possible.
If an eligible cancellation is approved, the applicable refund will be processed through the original payment method or another appropriate method communicated by SSHIVAURA.
For customised, personalised or specially prepared orders, cancellation conditions may differ.
8. Delivery-Related Issues
If you receive:
- The wrong product
- A missing product
- A damaged product
- A tampered package
- A product that does not match your confirmed order
please contact us promptly.
We will review the order and delivery details and provide an appropriate resolution after verification.
9. Products With Short Shelf Life
Certain gourmet, fresh or limited-shelf-life products may have specific storage and consumption requirements.
Once delivered, customers are responsible for storing products according to the instructions provided on the product packaging. Returns or refunds arising from improper storage after delivery may not be accepted.
10. Promotional & Sale Products
Products purchased under special promotions, launch offers, clearance offers or other promotional campaigns may have specific return or refund conditions.
Where applicable, the terms of the relevant promotion will apply. Nothing in a promotional offer will limit any mandatory consumer rights available under applicable law.
11. Corporate & Festive Gifting
Corporate, festive and bulk gifting orders may involve:
- Custom packaging
- Personalised branding
- Custom quantities
- Special product combinations
- Advance production
- Scheduled delivery
Because these orders may be prepared specifically for the customer, their cancellation, return and refund terms may differ from standard retail orders.
The applicable terms will be communicated and agreed at the time of confirmation.
12. Refunds for Unavailable Products
If SSHIVAURA is unable to fulfil an accepted order because a product becomes unavailable, we may offer:
- A suitable replacement, subject to customer approval; or
- A refund for the unavailable product.
If the entire order cannot be fulfilled, the eligible amount paid for the order will be refunded.
13. Refunds for Failed or Unsuccessful Payments
If your payment has been debited but your order has not been successfully confirmed, please contact us with the relevant transaction details.
We will verify the transaction status with our payment partner.
Where the payment has been successfully received but the order was not created, the applicable amount will be refunded through the relevant payment process.
14. What Happens After a Return Is Approved?
Where a physical return is required, SSHIVAURA will provide the relevant return instructions.
Please do not send products to an address without receiving return instructions from our team.
Returned products may be inspected before a replacement or refund is approved.
15. Our Commitment
Every product at SSHIVAURA is selected with care.
If something does not reach you in the condition you expected, we want to know about it.
Our team will review every genuine concern fairly and work towards an appropriate resolution in accordance with this policy and applicable law.
**Chosen with care. And cared for all the way to you.**
16. Contact Us
For return, replacement or refund-related queries:
SSHIVAURA
Shop No. 1727/1, Sr.no 261/1/7
Baner Road, Near Hotel Bhairavi & Panchkrushi Bhavan Baner Haveli, Pune, Maharashtra 411045
Email: info@sshivaura.com
Phone / WhatsApp: +91 976 345 5115